Service Desk
Service desk system helps IT teams to receive, categorize and mange user requirements, issue or inquiries with one window.
With a centralized ITSM service desk management solution, service requests can easily track, manage, update, and respond to requesters.
A service desk may be used as self service portal where employees can access information, request services, and resolve technical issues on their own without direct assistance from IT support staff.
IT Asset Management
Now all your hardware and software cloud be managed easily from a single platform that is your ITAM. Now every action and change could easily be automated through this system that causes to control cost and minimize licensing and leasing risks.
A company may fall in following conditions.
o An audit session may find that half the asset records are outdated or missing.
o A critical server warranty expired months ago, now it will cost double.
o Unused subscriptions may cost many more thousands.
o Reports about distributed assets may take hours to compile.
If such types of challenges continue to pile up, that leads to reputational and financial losses and security risks as well. A smart ITAM software keeps every movement in check with help of real-time visibility, automating asset lifecycles, and ensuring seamless integrations.
Configuration Management of IT Assets
CMDB or configuration management database is a file that not only records but clarifies the relationships between the hardware, software, and networks of IT assets in an organization. CMDB stores information about complete IT infrastructure like hardware, software, systems, facilities, and even personnel. Interdependencies between different part of infrastructure are very well depicted and saved.
The history of changes keeps record about each item its class and other attributes like type, owner, and importance for each item. The goal of a CMDB is to keep informed the decision makers to make better business decisions and run efficient ITSM processes. Due to centralized features leaders have better understanding about structure of network and could react more better to enhance the performance. Implementation of CMDBs plays very important role in impact analysis, incident management, root cause analysis, legal compliance and change management.
